Team Leader

Kaohsiung City, 台灣 · 發布於 5 個月前

職缺詳情

工作時間: 全職
地點: Kaohsiung City, 台灣

職務描述

Responsibilities: 1.) Budget and Sales • Help to achieve annual and monthly targets, monitor and review regularly • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department • Analyze sales data and provide constructive suggestions for improvement • Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness 2.) Stock and Process Control • Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss • Work with operation team on regular stock take and be able to explain discrepancies or irregularities • Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan 3.) Merchandising • Ensure the visual merchandise corresponds to the product’s sales plan • Suggest visual presentation for improving the sales through of slow-moving items • Maintain shop display and environment in line with group guideline 4.) Store Operations • Be present in sales floor as shift leader to oversee store operation, assist team whenever required • Ensure store procedures are properly followed and smoothly operated • Handle all customer complaints and difficult situations • Conduct briefing session and act as Key Holders and a contact person in case of emergency • Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency 5.) Team Management • Motivate and coach team member to achieve sales and non-sales objectives • Observe and review staff’s performance with managers on regular basis • Build morale and foster team spirit, encourage open two-way communication • Monitor and manage the team to ensure enough manpower on floor to serve customers • Organize the team to brief other team members after their training session to make sure that all teams share the knowledge • Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace 6.) Clientele Development and CRM • Support and coordinate company events to develop a closer customer relationship • Educate and convey brand messages to customers through different means • Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database Requirements: • Tertiary education or above • Minimum 6 years’ relevant management experience in luxury retail or similar capacity • Knowledge of different aspects of shop operations • Great presentation, communications, and interpersonal skills • Strong analytical mindset and ability to provide effective solutions • Good Leadership skills and encourage teamwork • Curious individual with good problem-solving skills and eager to seek for challenges • Proficent with computer skills and MS office • Good command of written and spoken English and Mandarin

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